Return & Refund
Return & Refund
- Order Cancellation
- Cancelling an order is possible for 15 minutes after you complete the payment. You can find “Order Cancel” button in order detail page of your account. After 15 minutes, the order is automatically and finally confirmed by our system. Once you cancel the order, we will accordingly process the payment cancellation with 1~2 business days. If you missed this 15 minutes chance, please contact CS as soon as possible.
Please note that it’s impossible to cancel the order after we dispatched the package. If an order has been dispatched, your cancellation will be treated as a “Return”, and shipping fee is non-refundable. The refund only will be issued after we received your returned goods.
- Returns & Exchange
- We accept all returns within 7 days of receipt as long as lens packs are not opened and in their original packaging. Customers are responsible for all shipping cost of the return. Once we received, we check the status of goods and processed the return with 3 business days. Shipping fee is non-refundable.
We are only able to offer exchange of the same item. If you wish to exchange your item for other color/design, we suggest that you return it at your own cost for refund and make new purchase for the new item.
- Damaged Goods
- Goods are classified as faulty if they are received in damaged condition or where a manufacturing defect is noticeable on the items. Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty.
The damaged goods will be fully refundable or exchange the same item. Please contact CS for refund or exchange.
- Refund Process
1. Please contact CS at the bottom of this page within 7 days of receipt. Please tell us the details of your order; your name, order number and reason. Through CS, we will let you know returning address.
2. Pack the items in good conditions, and send it to us. Please let us know tracking no. and website where we can check tracking information.
3. Upon receipt, we will inspect product packaging for damage.
4. If there are not damages on packaging, we will process refund in 3 business days.
*The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.
*All refunds will be made in USD, we will not be responsible for any losses incurred as a result of currency fluctuations or exchange rates.
*When order returns due to change of mind, the coupon used cannot be returned.
*For order return due to change of mind, free gifts must be returned together in original condition.